Category: Business
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What is Customer Success at a software company?
Customer Success is a critical part of the account team, ensuring existing customers realize product value, and ultimately renew their subscription.
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Sell B2B with Implication Questions: from SPIN Selling by Neil Rackham
Throughout my enterprise software sales career, SPIN Selling by Neil Rackham is a book I’ve read and re-read because it helps me lead conversations with customers, and ask better questions to find opportunities. Each time I pick up the book I pickup something new and valuable. After revisiting the book’s 4th chapter on “Implication Questions”,…
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Career Advice from Jim Donovan
I stumbled upon “The Making of an Investment Banker”, a talk given by Jim Donovan to the UVA school of law, which was posted to their YouTube channel. I found the advice to be quite good, regardless of your chosen career path, investment banker or otherwise. 3 pieces of advice before starting your career /…
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A Startup’s Search for its 1st customer
Once you have a paying customer, congrats — you’re not a startup anymore, now you’re a business. Having a paying customer means you have found initial product market fit, so it’s time to try to repeat this business model and get more customers. In many cases you are not able to get more customers, as…
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16 lessons from Paul Graham on starting a startup
A few reflections on startups after reading Paul Graham’s essays.
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Why tools, platforms, and infrastructure products are great businesses
Platform and infrastructure focused companies are long-term viable. These products and services continue to thrive and evolve with the industry long after the applications have taken root.
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How to procrastinate while being productive
Never forget that the time you spend “procrastinating” are minutes, hours, and days of your life. What you do makes you who you are.
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Wisdom of Dale Carnegie – How to win friends and influence people
Highlights and takeaways from the first and best book of its kind.